CSS Group Massive reduction of retrieval time for Intranet information

Product
Q-Web
Industry
Insurance

Qumram increases efficiency with faster access to versioned Intranet Information.

GOALS

One of the most used information on CSS’s Intranet is the Manual on Insurance Services and Conditions. Employees constantly look at different versions and CSS has to ensure the information is correct and audit-proof.

  • Unified and centraliced management and monitoring of all insurance conditions / services information and process instructions including automated versioning.
  • Customer service: reduced retrieval time and increased response quality to customers’ inquiries.
  • Performance accounting shortened access times to valid insurance offerings incl. previous versions.

SOLUTION WITH QUMRAM

By leveraging Qumram, CSS provides direct access to all relevant information formerly valid versions. Just like a time machine, employees are able to browse through these different versions.

content_css_01

BENEFITS

Qumram ensures data authenticity and integrity. As a result, CSS is now able to faster access billing information as well as internal auditing processes. Especially Customer Services benefit from better service quality and faster time to resolution.

Qumram established a system for the automated recording and revision management of our online content – we couldn’t have done it without them. This system enables us to meet all relevant compliance standards, and has substantially reduced our resourcing requirements.
Urs Barmettler
Project Manager

INTEGRATIONs

  • Adobe Experience Manager

Discover more cases

See how we can improve your company’s online activities.