CSS Group Massive reduction of retrieval time for Intranet information
Qumram increases efficiency with faster access to versioned Intranet Information.
One of the most used information on CSS’s Intranet is the Manual on Insurance Services and Conditions. Employees constantly look at different versions and CSS has to ensure the information is correct and audit-proof.
- Unified and centraliced management and monitoring of all insurance conditions / services information and process instructions including automated versioning.
- Customer service: reduced retrieval time and increased response quality to customers’ inquiries.
- Performance accounting shortened access times to valid insurance offerings incl. previous versions.
SOLUTION WITH QUMRAM
By leveraging Qumram, CSS provides direct access to all relevant information formerly valid versions. Just like a time machine, employees are able to browse through these different versions.
Qumram ensures data authenticity and integrity. As a result, CSS is now able to faster access billing information as well as internal auditing processes. Especially Customer Services benefit from better service quality and faster time to resolution.
- Adobe Experience Manager