Swiss Federal Department of Foreign Affairs Capturing online activities for knowledge retention and compliance with governmental regulations
Qumram retains web and social media activities independent from technologies and infrastructures
As a public authority, the Swiss Federal Department of Foreign Affairs (FDFA) has to comply with regulations on classification of information. Key regulations are the Swiss Federal Act on Archiving or the guidelines of the Swiss Federal Archives. Governmental online activities on the web or on social media also need to comply with these regulations.
A substantial part of FDFA’s communication and expertise is administered on web platforms. Therefore the retention of this kind of information has become business critical.
SOLUTION WITH QUMRAM
In a first step, Qumram enabled the FDFA to securely capture information from corporate web channels as well as external sources, such as blogs and video streaming content. For transparency and confirmability reasons, content changes on captured web pages are automatically highlighted. It is planned that the captured data are submitted to the Swiss Federal Archives for long term archiving.
Internal research proved that the Federal Department can profit from better retention of knowledge and from more cost-effective technology lifecycle management. With the Qumram solution, web based information no longer needs to be migrated from one system to the another, yet the original user experience remains unchanged. In addition, FDFA thus has lied the foundation to sustainably comply with the existing governmental regulations.
- Adobe Experience Manager