Gartner lists Qumram in Social Media Records Management
At Qumram, we are very pleased about the recognition that we received by Gartner, the world’s leading information technology research and advisory company. Qumram is listed amongst the potential providers in the field of Social Media Records Management, in the following recently published reports:
- Gartner Hype Cycle for Social Software, 2014, Nikos Drakos, 04 August 2014
- Gartner Hype Cycle for Content Management, 2014, Hanns Koehler-Kruener and Gavin Tay, 24 July 2014
As the term implies, Social Media Records Management is the application of Records Management principles to unstructured social content. As for all Records Management purposes, capturing and maintaining evidence are key capabilities of such solutions.
Due to the increasing amount of content and activities on Social Media, documentation of the information that is related to a specific organization becomes increasingly relevant. This covers all platforms where where multiple users and organizations interact in a social and unstructured manner: large platforms such as Twitter, Facebook, LinkedIn, etc. but also content and activities on individual forums, blogs, etc. In order to guarantee integrity and authenticity of the information – which is required for maintaining evidence – but also usability of the captured Social Media records, preservation of the entire content and user experience is a key prerequisite.
For comprehensive capturing and preservation of Social Media activities, Qumram offers the software product Q for Social Media. As an example, the Swiss Federal Department of Foreign Affairs uses Q for Social Media for capturing a number of distributed blogs including their entire content (user generated content but also embedded content from external sources such as video steaming content and photo galleries). Thereby the Social Media records become completely independent from the underlying technologies and the external platform providers. With Qumram, the FDFA is in a position to comply with the Swiss Federal Act on Archiving. Moreover, Qumram significantly increases the FDFA’s flexibility and agility in terms of IT infrastructure management because decommissioning of legacy technology no longer leads to data loss or resource intensive data migration projects.